Returns & Refunds
We want you to feel confident shopping with Simon Says. Our body care is created with intention, and we apply that same thoughtfulness to our returns process.
Eligibility
To be eligible for a return, your item must be unopened, in the same condition that you received it, and in its original packaging. Due to the nature of our products, we cannot accept returns on opened body wash or body oil.
Damaged Deliveries
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Assistance & Support
For any questions regarding your order, shipping, or to initiate a return request, please reach out to our team at hello@houseofsimonsays.com. We aim to respond to all enquiries within two business days.
Customer Care
House of Simon Says is committed to providing service that is as refined as our products. Please note that all policy wording is reviewed against applicable South African consumer law.